Technology

Transforming global insurance: The role of AI and large-scale personalization in customer engagement

Transforming global insurance: The role of AI and large-scale personalization in customer engagement

As competition heats up, insurance giants are betting big on AI to deliver the kind of seamless service today's customers demand

Daniel Wood Nov 20, 2025
Chubb launches AI optimization engine for embedded insurance

Chubb launches AI optimization engine for embedded insurance

The new platform aims to personalize insurance at the point of sale

BOXX Insurance launches specialized E&O coverage for tech firms

BOXX Insurance launches specialized E&O coverage for tech firms

Key coverages include technology discrimination and social engineering of key personnel coverage

L'Unique and AIM Insurance achieve eDocs certification

L'Unique and AIM Insurance achieve eDocs certification

The development is part of a broader industry push toward efficiency

Budget 2025 gives insurers a tax-backed path to innovate – without calling it an insurance measure

Budget 2025 gives insurers a tax-backed path to innovate – without calling it an insurance measure

Budget 2025’s overhaul of the SR&ED program gives insurers exactly what they’ve been asking for

Aon unveils AI claims platform

Aon unveils AI claims platform

Latest AI rollout begins in Germany before going global

Data centre construction soars as AI drives demand – but so do the risks

Data centre construction soars as AI drives demand – but so do the risks

Complex trends are reshaping the landscape for the world's biggest tech investments

CSIO names Kathryn Sinclair president and CEO

CSIO names Kathryn Sinclair president and CEO

Move comes as the insurance industry faces rapid transformation

The real risks behind insurance digital transformation: data, bias, and business discipline

The real risks behind insurance digital transformation: data, bias, and business discipline

Securian Canada’s Sara Mazhar says the conversation has finally shifted from promise to accountability

Keep up with the latest news and events

Join our mailing list, it’s free!