Technology

How personalisation at scale and AI-driven customer engagement are transforming global insurance

How personalisation at scale and AI-driven customer engagement are transforming global insurance

Insurers are embracing cutting-edge technology, hoping to turn every customer interaction into a tailored, memorable experience

Daniel Wood Nov 21, 2025
ICA to build national insurance fraud detection platform

ICA to build national insurance fraud detection platform

Real-time alerts and privacy controls set for industry rollout

IAA brings global salvage expertise to Australian market

IAA brings global salvage expertise to Australian market

It has a singular focus on insurance write-offs, offering insurers a dedicated alternative

Chubb launches AI optimisation engine for embedded insurance

Chubb launches AI optimisation engine for embedded insurance

New tech aims to personalise insurance at the point of sale for digital partners

Aon unveils AI claims platform

Aon unveils AI claims platform

Latest AI rollout begins in Germany before going global

Data centre construction soars as AI drives demand – but so do the risks

Data centre construction soars as AI drives demand – but so do the risks

Complex trends are reshaping the landscape for the world’s biggest tech investments

Insurance opportunity: Australia opens world’s first commercial quantum diamond lab

Insurance opportunity: Australia opens world’s first commercial quantum diamond lab

The high-tech operation requires a suite of insurance coverages

IAG continues claims support amid Queensland storm recovery

IAG continues claims support amid Queensland storm recovery

Insurer uses technology and field teams for customer recovery

Nearmap unveils tool for instant property intelligence access

Nearmap unveils tool for instant property intelligence access

New platform boosts underwriting speed and risk decision efficiency

IB TALK

Cyber risk unfiltered: Behind the scenes of mid-market attacks

Cyber breaches are rising across Australia. Check out the real risks and smart solutions in this must-hear episode

Parametrics and the industry struggle with nat cats

Key exposures include Lismore and Brisbane

Construction sector challenges and trends

From rising insolvencies to climate risks, construction insurance is facing new challenges—get the insights you need

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