Transformation

How AI-powered customer engagement and personalization at scale are reshaping global insurance

How AI-powered customer engagement and personalization at scale are reshaping global insurance

The insurance industry is getting a makeover as companies leverage AI to anticipate needs and forge deeper customer relationships

Daniel Wood Nov 20, 2025
Most insurance customers embrace GenAI, but worry about human touch

Most insurance customers embrace GenAI, but worry about human touch

While AI tools speed up service, many still want reassurance on certain aspects

'A snail's pace': Brokers and agents sound off on commercial lines' slow tech progress

'A snail's pace': Brokers and agents sound off on commercial lines' slow tech progress

While personal lines have turned to tech, this segment seems to remain stuck in the past

Chubb launches AI optimization engine for embedded insurance

Chubb launches AI optimization engine for embedded insurance

New tech aims to personalize insurance at the point of sale

Tech-enabled litigation fuels insurance market strain - report

Tech-enabled litigation fuels insurance market strain - report

The model uses AI and litigation funding

Aon unveils AI claims platform

Aon unveils AI claims platform

Latest AI rollout begins in Germany before going global

Data centre construction soars as AI drives demand – but so do the risks

Data centre construction soars as AI drives demand – but so do the risks

Complex trends are reshaping the landscape for the world’s biggest tech investments

Lemonade reports record Q3 growth and path toward profitability

Lemonade reports record Q3 growth and path toward profitability

Company has also raised its 2025 guidance

Hippo delivers strong turnaround in Q3

Hippo delivers strong turnaround in Q3

Company updates its full-year guidance

IB TALK

Navigating construction insurance: Strategies and solutions from Burns & Wilcox experts

Find out what every contractor and broker needs to know to stay protected and ahead in today's construction insurance market

From racetrack to risk management

Amwins SVP brings lessons from the track to the insurance boardroom

The art of the story: How to win in the Lloyd's market

"Lloyd's is more like Shark Tank than you think."

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