Technology

The impact of scalable personalisation and AI-driven engagement on international insurance

The impact of scalable personalisation and AI-driven engagement on international insurance

Forget one-size-fits-all, insurers are using real-time data and smart platforms to make every policyholder feel like a VIP

Daniel Wood Nov 20, 2025
Most insurance customers embrace GenAI, but worry about human touch

Most insurance customers embrace GenAI, but worry about human touch

While AI tools speed up service, many still want reassurance on certain aspects

Could the US dethrone the London market?

Could the US dethrone the London market?

America's AI charge and Britain's productivity problem

Singapore and UK regulators launch AI finance partnership

Singapore and UK regulators launch AI finance partnership

Initiative supports safe AI growth for firms in both markets

Chubb launches AI optimisation engine for embedded insurance

Chubb launches AI optimisation engine for embedded insurance

New tech aims to personalise insurance at the point of sale

Aon unveils AI claims platform

Aon unveils AI claims platform

Latest AI rollout begins in Germany before going global

Data centre construction soars as AI drives demand – but so do the risks

Data centre construction soars as AI drives demand – but so do the risks

Complex trends are reshaping the landscape for the world’s biggest tech investments

Zurich expands AI ambitions with new research lab

Zurich expands AI ambitions with new research lab

Multidisciplinary team will tackle industry challenges and publish new insights

UK insurers rapidly embracing tech innovations

UK insurers rapidly embracing tech innovations

Nearly 90% of insurers are now investing in digital initiatives

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