Transformation

AI and personalisation at scale: Revolutionising customer engagement in insurance

AI and personalisation at scale: Revolutionising customer engagement in insurance

Examining the transformation of global insurance through AI-enabled customer engagement and scalable personalisation

Daniel Wood Nov 21, 2025
Most insurance customers embrace GenAI, but worry about human touch

Most insurance customers embrace GenAI, but worry about human touch

While AI tools speed up service, many still want reassurance on certain aspects

Singapore and UK regulators launch AI finance partnership

Singapore and UK regulators launch AI finance partnership

Initiative supports safe AI growth for firms in both markets

Chubb launches AI optimisation engine for embedded insurance

Chubb launches AI optimisation engine for embedded insurance

New tech aims to personalise insurance at the point of sale for partners

Willis launches Asia data centre practice for sector risk

Willis launches Asia data centre practice for sector risk

New practice leader appointed, large accounts leadership continues

Data centre construction soars as AI drives demand – but so do the risks

Data centre construction soars as AI drives demand – but so do the risks

Complex trends are reshaping the landscape for the world’s biggest tech investments

Insurance Authority on what's needed for sector resilience

Insurance Authority on what's needed for sector resilience

New initiatives unveiled at FinTech Week

Zurich expands AI ambitions with new research lab

Zurich expands AI ambitions with new research lab

Multidisciplinary team will tackle industry challenges and publish new insights

Ping An posts strong growth in life and health business

Ping An posts strong growth in life and health business

Operating profit and new business value rise

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