Technology

Harnessing AI and scalable personalisation to revolutionize customer engagement in global insurance

Harnessing AI and scalable personalisation to revolutionize customer engagement in global insurance

A new era is dawning in insurance, where advanced analytics and machine learning are driving smarter, more meaningful engagement at every step

Daniel Wood Nov 21, 2025
ACC's use of AI for claimants draws advocate concern

ACC's use of AI for claimants draws advocate concern

Organisation targets fewer long-term claimants as numbers reach new high

Chubb launches AI optimisation engine for embedded insurance

Chubb launches AI optimisation engine for embedded insurance

New tech aims to personalise insurance at the point of sale for digital partners

Aon unveils AI claims platform

Aon unveils AI claims platform

Latest AI rollout begins in Germany before going global

What insurance technology leaders are really thinking

What insurance technology leaders are really thinking

More highlights from the Resonate '25 Insurance Innovation Summit in Auckland

Data centre construction soars as AI drives demand – but so do the risks

Data centre construction soars as AI drives demand – but so do the risks

Complex trends are reshaping the landscape for the world’s biggest tech investments

Zurich expands AI ambitions with new research lab

Zurich expands AI ambitions with new research lab

Multidisciplinary team will tackle industry challenges and publish new insights

AI, affordability and the regulatory balancing act: Inside New Zealand’s insurance transformation

AI, affordability and the regulatory balancing act: Inside New Zealand’s insurance transformation

At the Resonate Summit in Auckland, industry leaders Kris Faafoi and Kirk Hope revealed how tech, policy and customer needs are reshaping the insurance landscape

Zurich backs next wave of insurtech talent in global innovation drive

Zurich backs next wave of insurtech talent in global innovation drive

Find out who won in this year's Zurich Innovation Championship

IB TALK

Adaptable coverages to meet construction challenges

Discover how adaptable insurance coverages can tackle today's toughest construction challenges

Global Weekly News Roundup July 03-07, 2023

Catch up on all the latest news including market continues recalibration at mid-year renewals

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