This article is sponsored by Crawford and Company (Australia)
Crawford & Company (Australia) has been named one of Insurance Business’ Top Insurance Employers for 2025. The award underscores the company’s longstanding commitment to supporting employees in advancing their careers and achieving their objectives.
Crawford puts great value on developing talent from within. It’s a source of pride across the organisation to see staff build skills, grow in confidence and take on new challenges. That focus runs through everything the business does, from formal development programs to everyday support.
Employee well-being and career growth sit at the heart of Crawford’s culture. The organisation sees investing in people as a responsibility and a priority.
“At Crawford, our people are at the heart of everything we do,” says Jonathan Hubbard, president of Crawford Australia. “We believe in fostering an environment where everyone can grow professionally and excel in their careers.”
“We have several professional development programs that reflect our commitment to developing talent from within and providing opportunities for growth at every level of the organisation, which includes optional self-paced learning via LinkedIn Learning available to all employees,” adds Bruno Quintal, head of HR. “At Crawford, we value and reward both potential and performance, and our programs help emerging talent reach their full potential.”
In 2024, Crawford further strengthened its people strategy with the appointment of Craig McLeod as head of quality and people development. His work includes talent management, mentoring, peer reviews and succession planning for our loss adjusters. These efforts are part of a broader strategy. Programs such as the Manager Acceleration Program (MAP) and Leadership Development Program give technically skilled employees the tools they need to grow into leadership roles.
“People development is a top priority at Crawford, backed by significant investment in attraction and retention,” says Quintal. “We’re focused on talent mapping to nurture high-potential staff into future adjusting leaders. Engaged, skilled people are key to Crawford’s success.”
That commitment is backed by benefits that help employees succeed and support their health and happiness. Development opportunities are available at every level, with a clear focus on identifying and supporting future leaders.
Other industry-leading benefits include paid parental leave, paid study leave, paid study bonus for approved courses, paid leave to volunteer for a charity of choice, employee retail discounts to allow employees’ salaries to go further, reward and recognition retail vouchers and paid birthday leave.
Internal feedback points to the impact of these efforts. The company’s 2024 employee survey found that 80% of respondents were satisfied with leadership. Retention rates are approximately 70%, voluntary turnover stands at 28%, and 76% of employees would recommend Crawford as a great place to work.
For Hubbard, the recognition as a Top Insurance Employer reflects the company’s long-term commitment to its people and its drive to develop genuine leaders.
“Our programs reflect our commitment to fostering a culture of continuous development, providing growth opportunities for our talented people and reinforcing Crawford as the employer of choice,” he says.
