Etiqa Insurance Singapore has joined Income Insurance in extending a goodwill insurance coverage initiative for policyholders affected by Jetstar Asia’s upcoming shutdown, offering financial relief for disrupted travel plans.
From 31 July, the Singapore-based low-cost airline will cease operations, leaving thousands of travellers seeking alternatives. While airline insolvency is typically not covered under standard travel insurance, Etiqa is offering compensation for partial ticket and travel-related expenses to eligible customers who purchased single-trip or annual policies before 8am on 11 June.
In its announcement on 17 June, Etiqa said the extended coverage allows affected policyholders to claim up to S$200 for the fare difference when rebooking alternative flights, as well as for non-refundable accommodation, local transport and travel activities. Claims must be accompanied by supporting documents from relevant providers and remain subject to the terms and limits of existing travel insurance policies.
To provide customers more flexibility, Etiqa has also extended the claim submission window from the usual 30 days to 90 days.
“We hope this goodwill gesture helps ease challenges faced by those with disrupted travel plans,” said Raymond Ong, chief executive officer of Etiqa Insurance Singapore. “We remain committed to supporting our customers with care and timely assistance.”
Policyholders affected by delays between 11 July and 31 July may also claim under the travel delay clause of their insurance.
Income Insurance, which first announced its goodwill coverage last week, is offering a similar package for affected travellers. Customers with pre-trip cancellation cover can seek reimbursement for prepaid expenses such as accommodation, tours, and transport (excluding Jetstar Asia tickets).
Jetstar Asia, a Qantas subsidiary, is expected to post a A$35 million EBIT loss for the current financial year. Over 500 staff are anticipated to lose their jobs. The airline has committed to offering full cash refunds to customers booked on flights beyond the July closure date.
Are you eligible for travel relief under Etiqa’s extended claims support? Let us know in the comments.
