Reassured, the UK's largest life insurance broker, has secured ISO 27001 accreditation, marking a significant step in strengthening its information security framework at a time when cyber risk continues to test the insurance sector.
Life insurance intermediaries routinely process large volumes of sensitive personal and medical information, making them a prime target for cyberattacks. ISO 27001 is the leading international standard for information security management and sets out strict controls for how data must be stored, accessed and protected.
According to the company, achieving certification requires firms to conduct ongoing risk assessments, maintain incident-response procedures, and implement robust monitoring and audit processes.
What it means for brokers
For brokers, these measures are increasingly tied to both operational resilience and insurability. Cyber insurers continue to scrutinise the security posture of intermediaries, often linking premium levels and coverage teams to the strength of a firm's controls. Accreditation can help reduce the likelihood of breaches and support more favourable terms during cyber policy renewals.
Reassured CEO Mark Townsend (pictured) said the certification reflects the firm’s responsibility as the largest distributor of life insurance in the UK, noting that the broker manages substantial customer data flows each year. He said the ISO standard reinforces customer trust and aligns with the company’s ongoing systems-resilience work.
The certification also supports the broker’s broader digital transformation. As more insurers and intermediaries embed automation, data-driven underwriting tools and AI-enabled customer journeys, cyber risk is becoming more tightly linked to business strategy. ISO 27001 requires that new technologies are deployed with security built in, helping to reduce operational exposures and reassure insurer partners.
Other business benefits include improved compliance with GDPR, reduced risk of unauthorised access or data loss, and a stronger governance framework - key considerations in a distribution market where data-handling failures can quickly trigger regulatory intervention.
Increasing importance of certification
For life insurers and distribution partners, dealing with brokers that meet recognised security standards has become an increasingly important part of managing supply-chain cyber risk.
Reassured’s certification positions it more firmly within this shifting landscape, where operational resilience and data protection are now core components of insurance sector risk management.
