As one of this year’s five-star construction insurance providers, QBE is redefining what it means to lead in a complex, high-stakes sector. Speaking with Insurance Business TV, Matt Lacy, director of client proposition, shared how QBE is helping brokers and clients navigate inflation, climate pressures, and workforce challenges - all while driving smarter, more sustainable growth.
“The construction sector continues to grapple with systemic and emerging challenges — from rising material costs to supply chain uncertainty,” said Lacy. “At QBE, we’ve enhanced access to sector-specific risk insights and tools, ensuring our pricing and capacity reflect both current and forecast exposures.”
To combat the surge in tool theft and site crime, QBE’s risk solutions team uses real-time claims data to identify theft hotspots and design targeted prevention strategies.
“It’s not about spending more on security,” Lacy explained. “It’s about selecting the right measures to build resilience and protect project timelines.”
Technology also plays a central role in QBE’s success. Its QRISC platform provides clients with structured risk assessments, e-learning, benchmarking tools and progress tracking - all in one place.
“By linking digital innovation with underwriting and claims, we’re delivering measurable improvements in risk visibility and outcomes,” Lacy said.
Looking ahead, QBE is poised to support the UK’s infrastructure boom and the growing focus on sustainability and ESG compliance.
“We’re long-term partners to many of the country’s primary contractors,” Lacy noted. “Our deep understanding of major project structures and ESG frameworks enables us to deliver tailored solutions that improve delivery, risk transfer and long-term resilience.”
Beyond the balance sheet, QBE is leading on mental health through its Mind and Business initiative, developed with the charity Mind.
“By making wellbeing part of risk management, brokers can help clients strengthen safety, morale and overall business performance,” he said.
Discover how QBE’s five-star team is powering resilience and innovation across construction - watch the full interview on Insurance Business TV.
