Corporate headquarters: 66 Wellington Street West, Suite 3700, Toronto, Ontario M5K 1J5
Year established (Canada): 1918
Offices in Canada: 5
Number of employees: 200+
Underwriting expertise: Commercial insurance
Key people: Greg Metcalfe (interim chief agent, SVP & chief financial officer), Erin Gattoni (SVP, human resources and operations), Ryaz Mohamed (chief actuary), Rick DeBruyn (VP, national distribution and field leader - Western region), Susan Duhamel (VP, national distribution and field leader - Central & Eastern regions), Dean Grigoruk (VP, commercial mid-market), Sean Deakin (VP, national surety manager), Jacki Detablan (VP, specialty & risk managed casualty), Matthew Lewis (VP, marine manager for Canada), Luke Mellors (VP, information technology), Mujtaba Mirza (VP, operations and underwriting governance), Amanda Silver (VP, claims), John Sterns (VP, casualty), Louis Vatrt (VP, engineered property), Jamie Weston (head of risk control, Canada)
About CNA Canada
CNA Canada is the Canadian outpost of CNA Hardy, which is a specialist commercial insurance provider for clients within the Lloyd’s and company markets. CNA Canada offers business solutions that address a wide range of business risks, while focusing on the needs of insureds in industries such as construction, manufacturing, technology, healthcare, professional services, financial institutions, and small business.
CNA Canada in the news
June 2017: CNA Canada announces that its Vancouver operations have moved to a new location
November 2017: CNA Canada announces it has formed a new partnership program with Tree Canada to help ensure a greener, healthier Canada
September 2018: CNA Canada launches a suite of commercial insurance products to meet the “evolving needs of today’s businesses” via its new oneworld+ package solution
November 2018: CNA Canada scores two nominations at Insurance Business Awards for both the DKI Canada Award for P&C Insurer of the Year and Insurance Industry Employer of Choice
February 2019: CNA Canada names new VP, national manager of surety
May 2019: CNA Canada appoints new vice-president of human resources
March 2020: CNA Canada makes senior leadership appointments
November 2020: CNA Canada unveils "next generation" modular insurance policy
January 2022: CNA Canada becomes new national sponsor of WICC
February 2022: CNA Canada prepares young talent to succeed in a global economy
March 2022: Specialty insurance: How CNA Canada adapted to the pandemic's challenges
Leadership
Greg Metcalfe - Interim Chief Agent, SVP & Chief Financial Officer
Greg Metcalfe leads CNA Canada, serving as the firm’s interim chief agent, senior vice-president, and chief financial officer. He oversees the company's finance and information technology operations.
With over 20 years of executive experience in the insurance industry, Metcalfe has held international roles in Japan, the UK, and New Zealand.
Before joining CNA Canada, Metcalfe was CFO at Arthur J. Gallagher Canada and vice-president of finance at Noraxis Capital Corp. He also held senior positions at RSA. He holds a Bachelor of Commerce degree and is a Chartered Accountant.
Culture at CNA Canada
In 2018, CNA Canada marked a major milestone when the company celebrated its 100th anniversary. As part of the festivities, celebration events were organized in cities across the country as a way to show gratitude to brokers, staff and their communities.
In honour of that support, CNA entered into a partnership with Tree Canada, a charitable organization dedicated entirely to forestation and reforestation, whereby CNA is funding the planting of thousands of trees across the country. CNA team members are also volunteering with several other organizations, such as the Canadian Blood Services.
Outside of its anniversary celebrations, CNA Canada has strong support for community giving. Its employees give their time to non-profit organizations throughout the year, and express their commitment through volunteer activities, such as charity walks and other community service projects.
The company is also doing its share in environmental preservation. In March 2022, CNA Canada, along with 14 other insurance companies in the P&C space, has partnered with environmental non-profit Ducks Unlimited Canada to launch The Nature Force – a climate resilience initiative aimed at focusing insurers’ investments into natural infrastructure solutions to mitigate flood risk.
The 2025 IBC Awards showcased the best of Canada’s insurance sector – and the leaders shaping its future with empathy, innovation and unwavering customer focus
Who took home prizes at last night's event?
The industry veteran will oversee all aspects of the company's Canadian operations
Jean-François Chalifoux says customers expect simplicity and speed from tools, but still rely on human expertise for important decisions
Industry leaders explain why the future of insurance talent isn't just technical – it's personal
