Illinois Department of Insurance

Office address: 320 W Washington St, Springfield, IL 62767
Website: idoi.illinois.gov
Year established: 1893
Employees: N/A
Key people: Ann Gillespie (director), Jacob Stuckey (special deputy receiver), Ben Thomas and Sergio Obregon (deputy directors), Erin Sluter and Melina Tomaras-Collins (directors), Matt Goldie (EEO officer), Laura Kotelman (assistant general counsel)
Operating budget: $88.5 million (FY 2024)

The Illinois Department of Insurance (IDOI) regulates insurers, protects consumers, and promotes fair, stable insurance markets across the state. In 2023, it recovered $17.2 million from lost life insurance and issued $1.3 million in fines through investigations.

History of Illinois Department of Insurance

The Illinois DOI has a long and evolving history rooted in public protection. Illinois first passed an insurance law in 1841, but it wasn’t until 1893 that the state officially formed the department.

Over the next century, the Illinois Department of Insurance’s authority expanded to include licensing, oversight, and enforcement. Here are several turning points that shaped the department’s structure and responsibilities:

  • 1869: auditor gains authority over life insurers in Illinois
  • 1893: Department of Insurance officially formed by the state
  • 1937: Insurance Code passed, granting broad regulatory powers
  • 2004: IDOI merges into IDFPR under Executive Order No. 6
  • 2009: department regains independence from IDFPR
  • 2010: Affordable Care Act (ACA) rollout leads to creation of Get Covered Illinois
  • 2022: IDOI investigates auto insurers for pandemic-era overcharges
  • 2024: Ann Gillespie appointed director, succeeding Dana Severinghaus

In recent years, IDOI has focused on digital access, fairness in pricing, and mitigation for climate risks. The agency continues to modernize its consumer tools and strengthen insurer accountability.

Illinois Department of Insurance mandate

It operates under the legal authority of the Illinois Insurance Code (215 ILCS 5) and related statutes. Its mission centers on consumer protection, maintaining balanced and competitive insurance markets, and ensuring the solvency of insurance companies doing business in Illinois.

IDOI is organized into several key divisions that carry out its regulatory and enforcement functions:

  • Consumer Education and Protection Division
  • Market Conduct Division
  • Enforcement/Investigations Division
  • Financial/Corporate Regulatory Division
  • Financial Examinations Division
  • Financial Analysis Division
  • Actuarial Division
  • Legal Affairs Division
  • Public Pension Division
  • Internal Audit Division
  • Office of the Special Deputy Receiver (OSD)
  • Get Covered Illinois

The Illinois Department of Insurance is led by a director, who is appointed by the governor of Illinois and confirmed by the state senate. As of 2024, the director is Ann Gillespie, a former state senator with a background in public policy and health care access.

Key responsibilities

The Illinois Department of Insurance (IDOI) has many jobs to protect people and keep insurance fair in the state. Here are some of its main duties:

  • insurance licensing: approves companies to operate
  • agent licensing: certifies producers and renews licenses
  • market conduct: checks company treatment of customers
  • financial review: monitors insurer solvency and reserves
  • consumer help: resolves claims and complaints
  • fraud enforcement: investigates cheating and false claims
  • rate review: approves insurance rates and forms
  • pension oversight: regulates public pension systems
  • health compliance: checks ACA and state law rules
  • company liquidation: manages failed or closing insurers

These duties help IDOI keep insurance safe and reliable. The department protects both people and the market.

Recent initiatives and regulatory focus

The Illinois Department of Insurance is building Illinois’ own health insurance marketplace for more control over rates and outreach. It plans to improve affordability and enrollment through state-based tools.

The department released the Illinois Mental Health Parity Report to show how insurers cover mental health and substance use care. The review is part of its Mental Health Parity Program to check if insurers follow the law.

The Illinois Department of Insurance also joined the Wildfire and Climate Insurance Work Group with California, Oregon, and Washington. The group works on wildfire risk and insurance gaps in high-risk areas.

IDOI supported a 2025 bill that would shift title insurance regulation from the Department of Financial and Professional Regulation to IDOI. This change would give IDOI full authority to license, oversee, and enforce compliance in the title insurance market.

Consumer protection and outreach

The Illinois DOI helps Illinois residents file complaints, compare plans, and understand insurance rights. Key outreach and support efforts include:

  • consumer complaint portal: submit and track insurance complaints online
  • external review requests: appeal denied health insurance claims
  • Get Covered Illinois: shop ACA health plans with state support
  • multilingual brochures: guides in four languages for better access
  • disaster recovery checklists: tools for storms, fires, and losses
  • naloxone coverage info: details on overdose reversal drug access

The Illinois Department of Insurance also runs a consumer assistance hotline and joins community events to share resources. These tools help Illinois residents solve issues and make informed insurance decisions.

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