Etiqa Insurance Singapore, part of the Maybank Group, has relocated its main office to Capital Square in Singapore’s central business district.
The new premises, at 23 Church Street, #01-01, are intended to provide greater accessibility for clients and partners, reflecting the insurer’s ongoing efforts to strengthen its engagement within the local insurance sector.
The move comes as Etiqa marks over a decade of operations in Singapore, having first established its presence in 2014.
Company representatives indicated that the new ground-level office is designed to facilitate collaboration and enable more direct interaction with customers.
According to Etiqa Insurance Singapore CEO Raymond Ong, the relocation is part of a broader strategy to reinforce the company’s role in the community and to adapt to evolving client needs.
“Opening this new office is not just about expanding our physical presence; it symbolises our deep roots in the community and our commitment to serving our clients better with enhanced accessibility and a collaborative workspace designed for the future,” he said.
Alvin Lee, country CEO and CEO of Maybank Singapore, commented that the new office is expected to foster increased synergy and operational efficiency for both Etiqa and the wider Maybank Group in Singapore.
“We celebrate Etiqa’s remarkable journey and continued success in Singapore as part of the Maybank Group,” he said. “This expansion aligns with our vision to foster greater synergy, efficiency, and service excellence, further strengthening our position in Singapore’s financial services landscape.”
The opening event featured a Vespa convoy transporting executives from the previous location, followed by a lion dance and ribbon-cutting ceremony.
Etiqa also distributed 300 pineapple-themed bags containing sweets to the public, a gesture intended to symbolise prosperity and mark the start of operations at the new site.
The company’s customer care centre at Capital Square is open on weekdays, from 9:00am to 5:30pm, excluding public holidays.
In a separate announcement, Etiqa Insurance Singapore introduced measures to assist travel insurance customers impacted by the planned closure of Jetstar Asia.
The insurer stated that customers who purchased single-trip or annual travel insurance policies before 8:00am on June 11, 2025, and who have bookings with Jetstar Asia, will be eligible for claims on non-refundable expenses.
These may include costs related to accommodation, local transportation, and pre-arranged activities, subject to the terms and limits of the policy.
