The Chartered Institute of Loss Adjusters (CILA) has outlined plans to modernise its structure and expand its reach both within the UK and internationally. More than 400 professionals from the loss adjusting and claims sectors attended the event, where CILA president Adam Humphrey (pictured) highlighted the institute’s priorities for the coming years.
Humphrey explained that CILA is committed to adapting to an evolving risk environment by supporting professionals with the skills needed to address increasingly complex claims. He noted that the loss adjusting profession is becoming more diverse, with a broader range of skills required to meet the challenges posed by new and emerging risks, such as cyber threats, climate change, and supply chain disruptions.
“We are focused on ensuring that CILA remains relevant to a wider range of technical claims professionals, and that our members are equipped to respond to an increasingly complex risk landscape,” Humphrey said.
Central to CILA’s modernisation efforts is a proposed overhaul of its membership structure. The institute plans to open its doors to a wider group of professionals involved in the loss adjusting process, including those transitioning from other sectors. It also aims to include businesses in the industry within its governance framework, providing a more inclusive approach to representation.
The modernisation of CILA’s governance is seen as a necessary step to ensure that the organisation continues to meet the needs of its members, both in the UK and abroad. Humphrey stated that the governance changes are intended to support the evolving requirements of the claims community while making CILA more accessible to a global audience.
As part of its international growth strategy, CILA has focused on strengthening its ties with loss adjusting bodies in other regions. Last year, the institute worked alongside the Institute of Loss Adjusters for Southern Africa, and next month it will host the CILA Claims Professionals Conference in Dubai. The organisation is also planning a further event in Kenya later in the year.
Humphrey also pointed to the global demand for skilled loss adjusters, particularly in markets such as the Middle East and Africa, as a key driver for CILA’s international expansion.
“These international events help us ensure that we are engaging with the global claims community, promoting knowledge exchange, and supporting the development of loss adjusting professionals around the world,” Humphrey added.
With the profession facing increasing pressures and new challenges, CILA’s efforts to modernise and expand are designed to ensure that it continues to provide relevant support and representation to its growing and diverse membership. The full details of the proposed changes to CILA’s structure and governance will be shared with members in the coming months.
