Part of an insurance broker’s duty is to provide clients with the best possible recommendations for insurance carriers and their products. This requires thorough research into insurers’ key performance metrics, including financial strength, customer satisfaction, and product offerings.
One such company that warrants a closer look is GEICO (Government Employees Insurance Company).
As the second-largest player in the personal automobile insurance segment, does GEICO have what it takes to be recommended to clients? What is GEICO’s insurance rating? Is GEICO insurance reliable?
Find out the answers to these questions and more in this article.
To determine if a carrier like GEICO is a good fit for your clients, it's important to look at crucial metrics like its financial strength ratings (FSR) and issuer credit ratings (ICR). These are reliable indicators of whether GEICO can honor claims, meet its financial obligations, and remain financially stable.
In the US insurance industry, the most reliable and most-referenced sources of these ratings are A.M. Best, Fitch, Moody’s, and S&P Global. Here’s what our research found:
As of February 2025, A.M. Best assigned GEICO a financial strength rating of A++, the highest possible rating for insurance companies. This FSR reflects GEICO’s balance sheet strength, robust capitalization, and leading position as a US auto insurer.
The group’s considerable underwriting expense advantage, driven by its direct-to-consumer model, supports strong operating performance and a generally favorable loss experience. GEICO’s financial profile included approximately $632 billion in stockholders’ equity for its ultimate parent, Berkshire Hathaway, as of September 30, 2024.
GEICO’s long-term issuer credit rating is “aaa,” which is exceptional among insurance companies. A.M. Best does not assign a separate short-term ICR to P&C insurers unless they issue short-term debt or commercial paper, which is not standard for GEICO.
These credit ratings for the long term are supported by explicit backing from its parent, National Indemnity Company, and implicit support from Berkshire Hathaway. Both the FSR and long-term issuer credit ratings carry a stable outlook, indicating A.M. Best expects GEICO’s strong financial position to continue in the foreseeable future.
The company’s enterprise risk management practices are considered appropriate and contribute to its stable outlook. Management has implemented initiatives, such as rate increases, to improve underwriting results and maintain profitability.
The most recent Fitch ratings for GEICO or its parent, Berkshire Hathaway’s insurance subsidiaries, are from June 2019. At that time, Fitch assigned a financial strength rating and long-term issuer default rating of AA- (Very Strong), with a stable outlook. No updated Fitch ratings for GEICO have been published as of 2025.
Note that these ratings apply to Berkshire Hathaway insurance subsidiaries, including GEICO, rather than GEICO as a standalone entity.
Moody’s does not publish separate insurance ratings for GEICO. Moody’s ratings for this carrier are derived from its most recent ratings for Berkshire Hathaway and its subsidiaries, which include GEICO
For the Aa1 rating, this means that GEICO (Berkshire Hathaway and its subsidiaries) garnered the second-highest rating on Moody’s scale. It indicates very strong financial security and a very low risk of default. Insurers rated Aa1 are judged to have exceptional ability to pay policyholder claims and meet ongoing obligations, with only a very small difference from the highest (Aaa) rating.
GEICO’s long-term issuer credit rating of Aa2 is also very high, only a notch below Aa1. It reflects very high quality and very low credit risk. Issuers with an Aa2 rating are considered to have a very strong capacity to meet their long-term financial commitments.
Its short-term issuer credit rating of P-1 is Moody’s highest short-term rating. This indicates a strong ability to repay short-term debt obligations. The stable outlook for GEICO means that Moody’s does not expect the rating to change in the near future, reflecting confidence in the company’s ongoing financial strength and risk profile.
You can download Moody’s ratings scale to learn more about the agency’s different rankings.
GEICO received the AA+ rating for its financial strength. This rating is S&P Global’s second-highest possible, indicating that GEICO has a very strong capacity to meet its policyholder obligations. The AA+ rating reflects S&P’s assessment of GEICO’s robust capitalization, consistent profitability, and leading position in the US auto insurance market.
As for its issuer credit ratings (long term), this signifies a very strong ability to meet long-term financial commitments. This rating is based on GEICO’s stable earnings, prudent underwriting, and the financial strength of its ultimate parent, Berkshire Hathaway.
Meanwhile, its short-term ICR received a rating of A-1+, which is S&P’s highest short-term rating. This indicates that GEICO possesses a strong capacity to meet short-term financial obligations as they come due.
The stable outlook means that S&P expects GEICO’s ratings to remain unchanged in the near to medium term. This reflects confidence in the company’s ongoing financial strength, risk management, and market position.
Check out our guide on these insurance ratings agencies and why their ratings matter if you want to know more about how insurers are rated.
| Rating Agency | Financial Strength Rating | Long-Term Issuer/ Credit Rating | Short-Term Issuer/ Credit Rating | Outlook |
|---|---|---|---|---|
| A.M. Best | A++ (Superior) | “aaa” (Exceptional) | Not Rated | Stable |
| S&P Global | AA+ (Very Strong) | AA+ | A-1+ | Stable |
| Moody’s* | Aa1 (Very Strong) | Aa2 (Very High Quality) | P-1 | Stable |
| Fitch* | AA- (Very Strong) | AA- (Very Strong) | Not Rated | Stable* |
GEICO’s customer service satisfaction ratings are another vital measure that brokers should check. These scores reflect customers’ sentiments about GEICO and how they view the insurance company’s services, products, and claims experience.
These ratings offer a glimpse into how the company fares in delivering its services and whether customers have a positive or negative experience with staff. J.D. Power ratings have weight, because they are trusted, independent, and their data are based on actual customer experiences.
In this study, GEICO achieved an average customer satisfaction score of 645 out of 1,000, which is above the industry average. It also marks an improvement over its 2024 performance.
GEICO’s most notable improvements were seen in the “price for coverage” and “people” categories, reflecting better customer perceptions of value and service.
In 2024, GEICO performed below the industry average for claims satisfaction. However, its digital claims tools and streamlined process are often cited as strengths, contributing to positive experiences for many policyholders.
3. J.D. Power 2024 U.S. Insurance Digital Experience Study
GEICO was also evaluated in J.D. Power's digital experience study in 2024. This survey measures customer satisfaction with insurers’ websites and mobile apps.
As of this writing, GEICO has consistently ranked among the top national carriers for digital experience, with customers praising the ease of obtaining quotes, managing policies, and filing claims online or via the GEICO mobile app. The company’s investment in digital innovation has helped it maintain a strong reputation for user-friendly technology.
If you want to know more about J.D. Power, read our guide about J.D. Power and how its ratings are important for insurance brokers.
As of this writing, Consumer Reports has yet to publish its auto insurance ratings publicly and restricts full access to subscribers. Based on the most recent third-party reviews with Consumer Reports’ findings, GEICO typically scores average to above-average marks for customer satisfaction, claims handling, and price.
In recent years, Consumer Reports’ auto insurance ratings have highlighted the following about GEICO:
GEICO is frequently recognized for offering competitive rates, especially for drivers with clean records or those seeking basic car insurance coverage.
GEICO generally receives average to slightly above-average customer satisfaction scores. While many customers are satisfied with the company’s digital tools and ease of use, some report less favorable experiences with claims handling compared to top-rated regional insurers.
GEICO’s claims process is considered efficient, particularly through its digital channels, but it does not consistently rank among the top insurers for claims satisfaction in Consumer Reports’ surveys.
GEICO is often recommended and viewed as a good value for many drivers, especially those prioritizing price and digital convenience.
Consumer Reports’ most recent ratings (2024–2025) place GEICO in the middle tier of national insurers for overall satisfaction, behind some regional carriers but ahead of several other large brands. For the most accurate and personalized ratings, Consumer Reports recommends checking its website directly as scores can vary by state and individual circumstances.
GEICO’s auto insurance is available in all 50 US states and Washington, D.C. Other products like homeowners, renters, condo, landlord, and specialty insurance, are offered through partner companies. These may not be available in every state. Coverage options and discounts also vary by state.
The core products of this insurer include:
*Some policies are offered through GEICO Insurance Agency and underwritten by partner companies.
In addition to standard coverage, GEICO offers several product features and programs that are notable for their branding or delivery, even though similar options may be available from other insurers. These include:
GEICO is one of the few major insurers to offer mechanical breakdown insurance for new or leased cars. This covers repairs to all mechanical parts (except wear and tear), which is not widely available from other large carriers.
GEICO’s telematics program, DriveEasy, uses a mobile app to monitor driving habits and reward safe drivers with discounts. While telematics programs are common, DriveEasy is GEICO’s proprietary version.
GEICO has a long-standing focus on serving military members, offering unique discounts and a dedicated Military Center. Some insurers also provide military discounts.
GEICO offers insurance for US government employees and military personnel stationed abroad, a niche product not widely marketed by most competitors.
Like other insurers, GEICO has its share of benefits and drawbacks. Here’s what you should take note of before choosing this carrier:
GEICO consistently offers lower-than-average auto insurance rates, making it a strong choice for cost-conscious clients.
Its auto insurance is available in all 50 states and Washington, D.C., ensuring broad accessibility.
GEICO holds top financial strength ratings, indicating high reliability in paying claims.
GEICO’s website and mobile app are highly rated for ease of use, allowing clients to manage policies, file claims, and get quotes quickly.
Numerous discounts are available, including for safe driving, bundling, military service, and more.
GEICO offers mechanical breakdown coverage, a rare option among major insurers.
The insurer has high renewal rates and generally positive customer satisfaction for service and policy management.
GEICO primarily operates online and by phone, which may not suit clients who prefer in-person service.
Average claims satisfaction ratings
GEICO’s claims satisfaction scores are average or slightly below average compared to some competitors, especially regional carriers.
While GEICO offers a range of insurance products, many (like homeowners, renters, and life) are underwritten by partner companies, not GEICO itself, which can complicate bundling and claims.
GEICO does not offer gap insurance, which may be a drawback for clients financing or leasing vehicles.
Not all discounts or coverage options are available in every state.
GEICO insurance is generally considered a good choice for many clients. This carrier is especially appealing for those seeking affordable auto coverage, strong financial stability, and a seamless digital experience.
GEICO insurance ratings and reviews from reputable industry sources like A.M. Best show high marks for financial strength and reliability. While GEICO's ratings from Consumer Reports indicate average to below-average complaint levels, its customer satisfaction remains solid overall.
However, GEICO’s claims satisfaction and agent-based service can be considered average compared to some regional carriers. For clients who value low premiums, easy online management, and nationwide availability, GEICO is a strong option. But those who prioritize in-person service, extensive product bundling, or top-tier claims satisfaction may find better fits elsewhere. You can check side-by-side comparisons with other carriers if you are not convinced about GEICO.
Ultimately, GEICO is a reputable, cost-effective insurer that meets the needs of a broad range of drivers, making it a strong consideration for most insurance portfolios.
Subscribe to Insurance Business Premium for exclusive access to insurance ratings reviews and other premium content.
